Accessible Services
The New MARTA Paratransit Experience Is Here!
Your Ride. Your App. Your Way.
MARTA is proud to introduce the new MARTA Paratransit Mobile App and Online Booking Portal, powered by RideCo’s industry-leading software. This modernized initiative provides eligible MARTA Mobility patrons with a faster, easier, and more independent way to manage travel.
Download the MARTA Mobility Service Platform Fact Sheet here.
Download the MARTA Mobility Service Platform Frequently Asked Questions (FAQs) here.
Download detailed instructions on how to access the MARTA Mobility Mobile App or Web Portal here.
With this upgrade, you now have three convenient ways to book, change, or cancel your trips:
- MARTA Paratransit App (Available for iOS on the
Apple App Store and for Android on the
Google Play Store.)
- New Web Portal at
book.martamobility.rideco.com
- MARTA Mobility Call Center: For reservations via phone, riders can continue to call 404-848-4212. Phone reservation hours are 8:30 AM to 5:00 PM, 7 days a week.
Modern Features Built for Our MARTA Mobility Customers
This upgraded system brings powerful digital tools directly to your fingertips to ensure a seamless experience from start to finish:
- Real-Time Ride Tracking: Locate your vehicle on a live map, view driver details, and monitor precise estimated arrival times (ETA).
- Instant Notifications: Stay informed from start to finish with text alerts and automated updates for trip confirmations, vehicle assignments, and approach reminders.
- Effortless Trip Management: Book, view, modify, or cancel trips all in one place. You can also save your favorite recent locations for faster scheduling in the future.
- Secure Account Access: Enjoy a fully secure login experience using your MARTA Mobility ID or connected email address.
Prefer to call? No problem. Our MARTA Mobility Reservations and ETA support lines remain fully available to help you schedule, modify, or cancel trips over the phone.
Moving Forward Together. Building a better MARTA experience.
To request information in another language or an accessible format, please call 404-848-4037.
Application for Mobility Eligibility Certification
Click here to access the MARTA - Mobility - Online Application
Click this link [
PDF version] to download and print a hardcopy of the MARTA Mobility Eligibility Application for Certification Part A application.
Click this link [
PDF version] to print a hardcopy of the MARTA Mobility Eligibility Application for Certification Part B (for the completion by your Health Care Provider).
If you choose to download the pdf version of the Part B application please deliver it to your Provider for completion.
Please note that your application will not be processed until MARTA Eligibility receives your completed Part A and Part B forms.
If you prefer to have a hardcopy of the application mailed to your home, please contact 404-848-5389, or
mobilitycertification@itsmarta.com with that request.
MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses.
To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY
Click here to view the MARTA Mobility Guide
Mobility Moving Forward
MARTA Mobility is Moving Forward with a change that will allow you to speak to a live reservationist on the weekends:
- Mobility answers weekend and holiday calls LIVE from 8:30AM – 5:00PM.
- You will still have the option of going into voicemail.
How It Works
Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. These buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta along a 3/4-mile corridor located on each side of all fixed bus routes and in a 3/4-mile radius of each station.
Applying for Mobility
To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services.
The application has two (2) parts (A & B) and is the first phase of the process. You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis.
The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324.
Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment.
Click here to download the Mobility/Paratransit Application
Hours of Operation
MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available.
Fares
Standard fare is $4. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a personal care attendant at no additional charge. Visit our
Mobility Fares page to learn more about paying for MARTA Mobility.
Travel Training Program
MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTA’s system.
Click here to learn about MARTA's Travel Training Program
Reduced Fare Program
We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. It's part of making MARTA a transit system everyone can use. These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations:
Five Points Rail Station
(Forsyth Street side of the station)
30 Alabama Street, SW
Atlanta, GA 30303
MARTA Headquarters Building
(Across from Lindbergh Center station)
2424 Piedmont Road NE
Atlanta, GA 30324
To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following:
- Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder
- Provide a valid photo ID as proof of your identity
- Complete and submit a
Reduced Fare form when you apply for the program
Reduced Fare Program FAQ
Is there a Reduced Fare monthly pass?
We don't offer Reduced Fare versions of any of our pass programs. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. You can also load stored value (cash) at the cost of $1 per trip.
When does my Reduced Fare Breeze Card expire?
If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. If you were issued a permanent card, your eligibility expires three years from the date of issue. When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications.
Note: You can check the expiration date of your card at a Breeze Vending Machine, or make note of the card’s expiration date, which appears each time you tap your card at the rail station fare gate, at the bus fare box and at the Breeze Vending Machine
How do I use my Reduced Fare Breeze Card?
Your Reduced Fare Breeze Card functions the same way as any other Breeze Card. Simply tap your card on the Breeze target wherever your riding. In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents.
Also, only you are allowed to use your Reduced Fare Breeze Card. If anyone else is caught using your card, the card will be confiscated — and you will have to wait a minimum of 30 days before receiving a replacement.