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Diversity
& Inclusion

Reasonable Modification Requests

A reasonable modification is a modification to MARTA’s policies, practices or procedures that is requested by a person with a disability to ensure they are able to use the MARTA transit system.

To request a reasonable modification to current policies, practices or procedures, please contact Customer Service at 404-848-5000 to submit your request.

MARTA may deny requests for modifications where:

  1. Granting the request for modification would fundamentally alter the nature of MARTA’s services, programs or activities;
  2. Granting the request would create a direct threat to the health and safety of others;
  3. It is determined that the customer is able to fully use the entity’s services, programs, or activities for their intended purpose without the requested modification;
  4. Granting the request would result in an undue financial and administrative burden.

For more information contact MARTA’s Customer Service at 404-848-5000 or by email at custserv@itsmarta.com


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