Almost all MARTA bus routes are changing on April 18, 2026. MARTA is also launched a brand-new service type, MARTA Reach, on March 7, 2026 as part of the NextGen Bus Network. To learn more about how the changes are going to affect you visit www.itsmarta.com/nextgen.

MARTA Reach is a brand new on-demand service type MARTA is providing as part of the NextGen Bus Network. On-demand service provides the ability to take a MARTA trip directly from one location to another within a designated zone. On-demand is a new tool to provide better service to areas with lower ridership and density where buses currently come very infrequently.  

Customers can set up an account and book rides by using the “MARTA Reach On-Demand Transit” mobile application (app), going to https://book.martareach.rideco.com/login, or calling the MARTA Reach reservations number at 404-848-6622. Please note that phone reservations are only available from 8:30AM to 5:00PM daily. The mobile app and the website are the best places to book and manage your trips.

The first time you use the mobile application, website, or call the reservations number to book a trip you will need to set up a MARTA Reach Account. MARTA Reach accounts are associated with a phone number which will allow you to view your trips through both the mobile application and website and get trip information when calling the MARTA Reach number. Customers are only allowed to have one account. Having multiple accounts is a violation of the MARTA Reach Terms & Conditions and may lead to suspension from using MARTA Reach.

MARTA Reach has a standalone mobile application. MARTA is in the process of developing and launching a single “Parent” mobile app which will absorb the existing MARTA mobile apps (MARTA On the Go, See & Say, and Breeze) and the new MARTA Reach app. The “Parent” mobile app is expected to be launched later in 2026. Customers will use the same account regardless of the application to book and manage their trips.

You can take MARTA Reach anywhere within the 12 MARTA Reach zones. In some zones you can travel to/from select locations outside of the zone to connect with MARTA Rail and Bus services. To view the zones and plan a trip use the MARTA Trip Planner, download the MARTA Reach On-Demand Transit app, or visit the MARTA Reach booking website. Maps and out of zone connection points are also available here: https://itsmarta.com/reachmaps.aspx The minimum trip distance for MARTA Reach is ¼ of a mile.

Yes! You can find pdf and interactive versions of the full NextGen Bus Network, including the MARTA Reach Zones, on www.itsmarta.com/nextgen.

MARTA Reach is currently free to ride until the new Better Breeze fare equipment is installed. Updates to when this is going to occur will be posted to www.itsmarta.com/reach.  

Once fare collection starts, payment methods for MARTA Reach will be the same as other MARTA services. The easiest method will be to use the Better Breeze system, which will include contactless payments with tap-to-pay credit/debt cards and mobile wallets as well as Breeze cards.

A MARTA Reach trip will be available to you within 30 minutes of the time that you are requesting a ride.

Yes, MARTA Reach is intended to be a shared ride service. This means that other customers with different destinations may be picked-up or dropped-off along the way.

Yes, you are able to track where the MARTA Reach vehicle for your trip is through the mobile application once you are the next customer to be picked up.

No, customers cannot make modifications to existing booked rides. Customers must cancel and book a new ride if changes need to be made to the pick-up and/or drop-off location.

On-demand service provides the ability to take a MARTA trip directly from one location to another within a designated zone. However, minimum trip distances must be at least 0.25 miles.

Booking rides will be on a first-come, first served basis. Requests for rides can be made for the same-day or the immediately following day. Each customer may only advance book up to four one-way Reach trips during the same rolling 48-hour window.

Cancelling trips booked in advance will be possible through the application, website, or calling the MARTA Reach reservation number. Cancellations that are made less than two (2) hours before the scheduled ready time will be considered a ‘no-show.’

This is called a ‘no-show’ and occurs when the Reach vehicle arrives within the designated pick-up window and the customer is not at the designated location. within 30 seconds. Customers are responsible for selecting a trip option that allows them to arrive at their designated trip location at the start of the pick-up window.  Other ways to receive a ‘no-show’ are:

• When booking for and traveling with multiple customers, all customers must be at the designated pick-up location. If number of customers at time of booking are not at the designated pick-up location, the account holding customer will receive a ‘no-show’. 
• A ‘no-show’ can also occur if the customer cancels an trip they booked in advance less than two (2) hours before the designated pick-up window.

If the customer has booked several sequential rides and no-shows for the first leg of the trip, all later scheduled trips are not automatically cancelled.   

Yes, but on MARTA Reach the PCA’s travel is subject to the cost of a base fare of $2.50.

Yes, customers traveling with mobility scooters or wheelchairs must book a seat using the "Mobility Aid" option. This will ensure a vehicle with an available accessible slot is provided for your trip (all vehicles have accessible slots) to prevent delays.
Once the vehicle arrives, the Reach operator will deploy the vehicle ramp/lift and ensure that your mobility device is safely secured. Customers will need to be able to reach the vehicle under their own power, Reach operators will only be able to assist at the vehicle as with Fixed Route Bus.

Yes, service animals that are trained to perform a specific task for their human companion are permitted as required by law and must always be under their companion’s control and absolutely non-aggressive. Reach Operators are not permitted to handle service animals.

Bikes are currently not allowed on MARTA Reach due to the use of a temporary set of vehicles because of a manufacturer recall. Once the manufacturer completes the recall fix, customers will be able to bring bikes.

Once bikes are allowed, customers who are traveling with a bike must indicate this when requesting a ride. Customers are responsible for securing their bike on the provided rack, locking their bike to the rack with their own lock if they so choose, and remind the operator that the bicycle needs to be retrieved when getting off the vehicle.

Customers are prohibited from bringing non-collapsible, commercial, or large-sized carts or dollies. A small, personal-use-size stroller or small cart is allowed but must be securely held on the customer’s person and not block any passageways in the vehicle. Groceries follow the same guidance and must be securely held by the customer.

MARTA Reach accounts are intended for individual use only. Account holders are only permitted to book trips for others when they are riding on the same trip. For customers who need assistance when booking, the person assisting must be able to log into the rider's account when booking.

Transfers on Reach work the same way as the rest of MARTA's services. Every Breeze Card and Ticket comes with up to four free transfers allowed within a three-hour period. Transfers can be used from fixed route and rail services to Reach, as well as from Reach to fixed route and rail services.

The NextGen Bus Network launch is final and will occur on April 18, 2026, but MARTA is committed to improving service and engaging with customer feedback. You can contact MARTA customer service at 404-848-5000 or custserv@itsmarta.com Monday to Friday 8 a.m. until 5 p.m.