MARTA’s Annual Customer Charter
On November 1, 2024, MARTA General Manager and CEO Collie Greenwood released a list of customer commitments MARTA is making to improve the overall experience for current and future riders.
MARTA Is Making This Commitment
MARTA will work to complete eight key initiatives during the next 12 months:
- Debut of New Modern Railcars: The first state-of-the-art CQ400 rail cars will go into service, taking MARTA into the future, and providing a cleaner, safer ride for customers.
- 14 Zero-Emission Electric Buses: New electric buses will produce zero tailpipe emissions and operate quietly, improving the customer experience.
- Indian Creek Station Rehabilitation: MARTA will complete the renovation of Indian Creek Station as part of its $1 billion Station Rehabilitation Program.
- New Trip Planner: Enhanced trip planner technology will launch on the MARTA website, incorporating real-time arrival data to make trip planning easier.
- 4 New Parking Payment Systems Installed: The newly integrated system will provide several improvements, including new entry and exit gate ticket dispensers, payment machines, and license plate recognition cameras.
- Real Time Crime Center: MARTA Police will establish a full-time crime center with enhanced technology and integrated CCTV cameras to improve rider safety.
- Clean Sweep: MARTA will unveil partnerships with local community groups to reduce litter and improve station cleanliness.
- Improved Rail Service: MARTA will increase rail frequency on weekdays to every 10 minutes during peak hours, and every 12 minutes during midday hours.
MARTA will refer to this year’s Customer Charter throughout fiscal year 2025 to gauge the progress being made on these improvements.
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