About
MARTA

MARTAConnect

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MARTA has partnered with Uber and Lyft to provide our customers greater flexibility and more options for their transportation needs when normal MARTA service is disrupted. The program offers on-demand, app-based rides for customers at a discounted price during specific planned and unplanned rail service disruptions that require supplemental bus transportation. Customers will be responsible for any cost beyond the value of the discount. 

How it works:  

Step 1:

Planned Rail Service Disruptions

MARTA will provide a link for Uber and a code for Lyft through @MARTAService Twitter, itsmarta.com or our MyCommute alert system for a specific use. 

Unplanned Rail Service Disruptions

Whenever MARTA announces that MARTAConnect has been activated due to an unplanned rail service disruption, customers can scan the QR codes located on faregates, inside bus loops and other conspicuous locations at the rail station.

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Once the QR code has been scanned with a mobile phone camera, it will link to this site: MARTAConnect. 

Customers can click the train alert at the top of the page (circled in red) which will include the link for Uber and the code for Lyft. 

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MARTA will also provide a link for Uber and a code for Lyft through @MARTAService Twitter, itsmarta.com or our MyCommute alert system for the specific rail disruption.

Step 2:

Customers can click on the platform of their choice (Uber or Lyft) which will then provide them with instructions for securing their ride pass.

Customers will be responsible for any cost beyond the value of the discount. 

  • MARTAConnect with UBER

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    How to use the voucher:  

    • - Tap the link provided by MARTA to claim
    • - Make sure your Uber app is updated, if not update your Uber App and restart it 
    • - Review details and claim your voucher

    four steps

    When ready to ride: 

    • - Enter your trip destination 
    • - Voucher appears when eligible
    • - Request your ride
  • MARTAConnect with Lyft

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    How it works:

    MARTA will provide a code through @MARTAService Twitter, itsmarta.com or the MyCommute
    alert system for a specific use.
    How to use the ride pass:

    1. Open the Lyft app
    2. Tap the menu icon in the top left corner
    3. Tap ‘Promos’ in the menu that appears
    4. Tap ‘Enter promo code’ to add your code (remember to check spelling)
    5. Tap ‘Apply’ to finish

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    Review the ride pass details in the Lyft app by opening the menu and tapping 'Payments” and looking under “Lyft Pass.”

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    When you’re ready to ride:

    • - Enter your trip destination in the Lyft app
    • - Ride pass will automatically apply to any eligible ride, showing the estimated ride price
      after the pass has been applied
    • - Request your Lyft ride by tapping “Select Lyft”

    lyft-screen3

Frequently Asked Questions: 

Q: What does my Uber voucher and Lyft ride pass cover

A: The voucher and pass value will range from $3 to $10 and be geo-fenced to the station or stations impacted. If a customer chooses to take Uber or Lyft to their destination rather than return to the rail system, they will be responsible for any cost beyond the value of the voucher.

Q: Where is my Uber voucher?  

A: The voucher will automatically appear on the ride request screen in the payments option section. You will also be able to view your voucher by clicking into “Wallet” from the menu and scrolling to the “Vouchers” section. If you’ve entered your destination and still don’t see your voucher, tap on the payment method section and then scroll to the bottom to toggle your voucher “on.”

Q: Where is my Lyft ride pass?

A: Review the ride pass details in the Lyft app by opening the menu and tapping “Payments” and looking under “Lyft Pass.”

Q: I’m having issues claiming the Uber voucher and the Lyft ride pass, what do I do? 

A: Please contact MARTA Customer service at  404-848-5000 or custserv@itsmarta.com to confirm that the voucher and/or ride pass is available to use. For all other questions, visit the help section in the menu of your Uber and/or Lyft app. 

Terms  

Limited to one Uber voucher code or Lyft pass per person. Non-transferrable. No cash value. One-time use only. Maximum of two Uber trip(s) or two Lyft trip(s) per rider. To redeem discount, Uber voucher code must be applied to payment section of the Uber app prior to requesting the first ride. Voucher eligible for rides to/from specified pickup/drop-off locations at specific date/times.  

Uber voucher and Lyft pass do not apply to cash payment and do not apply to tips. Offer is non-transferable and subject to change or cancellation. Issues involving redemption and/or use of the Uber voucher code and the Lyft pass code should be directed to MARTA Customer Service at 404-848-5000 or custserv@itsmarta.com.  

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