Key Performance Indicators

Bus On-Time Performance

Definition: Measures how closely service runs to schedule. Departures are considered on-time, if made between 0 and 5 minutes after the scheduled departure times. 

Bus Route:

Performance (April 2019):

In April, missed the Target by 1.80%; the system-wide actual being 76.70%.

Corrective Actions:

  1. Improve operator training
  2. Identify and analyze the worst performing routes