Bus On-Time Performance
Definition: Measures how closely service runs to schedule. Departures are considered on-time, if made between 0 and 5 minutes after the scheduled departure times.
Performance (March 2025):
Bus on-time performance was 77.92% in March 2025, which did not meet the target of 78.5% or higher.
Note:
-Prior to March 2025, we excluded data from the last stop on all bus routes in the calculation of Bus OTP. Beginning in March 2025, we revised the methodology to include the last stop on all bus routes. We implemented this change to measure performance more accurately over the entire route, better reflecting the customer experience. This revised methodology may result in a slight increase in OTP compared to the previous methodology and applies only to OTP calculations from March 2025 forward.
- For Bus OTP starting in FY 2025, we revised the calculation, which now excludes potentially inaccurate data that overstated the number of early departures from timepoints. We expect this to increase Bus OTP figures by ~1% and more accurately depict Bus OTP. Past figures will continue to use the prior methodology.