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About
MARTA

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MARTA is partnering with Uber for a one-year pilot program to provide our customers greater flexibility and more options for their transportation needs when normal MARTA service is disrupted. The program will offer on-demand, app-based rides for customers during specific planned and unplanned rail service disruptions that require supplemental bus transportation.  

How it works:  

MARTA will provide a code through @MARTAService Twitter, itsmarta.com or our MyCommute alert system for a specific use. 

How to use the voucher:  

  • Tap the link provided by MARTA to claim
  • Make sure your Uber app is updated, if not update your Uber App and restart it 
  • Review details and claim your voucher

four steps

When ready to ride: 

  • Enter your trip destination 
  • Voucher appears when eligible
  • Request your ride

Frequently Asked Questions: 

Q: What does my voucher cover? 

A: The voucher value will range from $3 to $10 and be geo-fenced to the station or stations impacted. If a customer chooses to take Uber to their destination rather than return to the rail system, they will be responsible for any cost beyond the value of the voucher.

Q: Where is my voucher?  

A: The voucher will automatically appear on the ride request screen in the payments option section. You will also be able to view your voucher by clicking into Wallet from the menu and scrolling to the Vouchers section. If you’ve entered your destination and still don’t see your voucher, tap on the payment method section and then scroll to the bottom to toggle your voucher “on.”

Q: I’m having issues claiming the voucher, what do I do? 

A: Please contact MARTA Customer service on 404-848-5000 or  custserv@itsmarta.com to confirm that the voucher is available to use. For all other questions, visit the help section in the menu of your Uber app. 

Terms  

Limited to one voucher code per person. Non-transferrable. No cash value. One-time use only. Maximum of two Uber trip(s) per rider. To redeem discount, Uber voucher code must be applied to payment section of the Uber app prior to requesting the first ride. Voucher eligible for rides to/from specified pickup/drop-off locations at specific date/times.  

Uber voucher does not apply to cash payment and does not apply to tips. Offer is non-transferable, subject to change or cancellation. Issues involving redemption and/or use of the Uber voucher code should be directed to MARTA Customer Service.   

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