About
MARTA

Key Performance Indicators

Average Customer Call Wait Time (in seconds)

Definition: Average Customer Call Wait Time measures the average time a customer waits before speaking to a customer service representative.

Performance (August 2018):

In August, missed the Target by 38 seconds; the actual being 73 seconds - an increase of 27 seconds compared to that in the previous month and a decrease of 7 seconds compared to that in August 2017.