Bus & Rail Service Changes Effective Dec. 14Bus schedule changes for several routes. Bus detour updates for Routes 66, 191, 192, 193, & 800.Weekday rail frequencies increase to every 10 mins during peak hours & 12 mins during midday hours. | Learn More
Average Customer Call Wait Time (in seconds)
Definition: Average Customer Call Wait Time measures the average time a customer waits before speaking to a customer service representative.
Performance (June 2024):
The average customer call wait time was 20 seconds in June 2024, which met the target of 60 seconds or fewer.