About
MARTA

Key Performance Indicators

Average Customer Call Wait Time (in seconds)

Definition: Average Customer Call Wait Time measures the average time a customer waits before speaking to a customer service representative.

Performance (December 2018):

In December, missed the Target by 2 seconds; the actual being 37 seconds - a decrease of 17 seconds compared to that in the previous month and an increase of 5 seconds compared to that in December 2017.