About
MARTA

Key Performance Indicators

Average Customer Call Wait Time (in seconds)

Definition: Average Customer Call Wait Time measures the average time a customer waits before speaking to a customer service representative.

Performance (February 2019):

In February, missed the Target by 38 seconds; the actual being 73 seconds - a decrease of 19 seconds compared to that in the previous month and an increase of 53 seconds compared to that in February 2018.