About
MARTA

Key Performance Indicators

Average Customer Call Wait Time (in seconds)

Definition: Average Customer Call Wait Time measures the average time a customer waits before speaking to a customer service representative.

Performance (May 2019):

In May, missed the Target by 20 seconds; the actual being 55 seconds - a decrease of 6 seconds compared to that in the previous month and an increase of 24 seconds compared to that in May 2018.