About
MARTA

Key Performance Indicators

Average Customer Call Wait Time (in seconds)

Definition: Average Customer Call Wait Time measures the average time a customer waits before speaking to a customer service representative.

Performance (April 2019):

In April, missed the Target by 26 seconds; the actual being 61 seconds - a decrease of 1 second compared to that in the previous month and an increase of 34 seconds compared to that in April 2018.