About
MARTA

Key Performance Indicators

Average Customer Call Wait Time (in seconds)

Definition: Average Customer Call Wait Time measures the average time a customer must wait before speaking to a customer service representative.

Performance (April 2018):

In April, met the Target with an 8 second cushion - an increase of 7 seconds compared to the actual in the previous month and a decrease of 14 seconds compared to that in April 2017.