About
MARTA

Key Performance Indicators

Customer Call Abandonment Rate

Definition: Customer Call Abandonment Rate measures the percentage of customers who terminate a call while waiting for a customer representative to answer.

Performance (April 2018):

In April, met the Target with a 3.10% cushion - an increase of 0.84% compared to the actual in the previous month and a decrease of 4.55% compared to that in April 2017.