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Customer Call Abandonment Rate
Definition: Customer Call Abandonment Rate measures the
percentage of customers who terminate a call while waiting for a
customer representative to answer.
Performance (April 2019):
In April, missed the Target by 1.41%; the actual being 7.41% - a decrease of 1.36% compared to that in the previous month and an
increase of 4.51% compared to that in April 2018.