Sat. 12/2: All rail lines operate on Saturday schedules with extra service for the SEC Championship game. Some bus routes will be detoured due to the Championship game and local holiday parades/festivals. | Learn more | View Bus Reroutes
Customer Call Abandonment Rate
Definition: Customer Call Abandonment Rate measures the percentage of customers who terminate a call while waiting for a customer representative to answer.
Performance (June 2023):
The customer call abandonment rate was 5.65% in June 2023, which met the target of 6.00% or less.