NEXTGEN BUS NETWORK SERVICE CHANGES ARE IN EFFECT AS OF SATURDAY APRIL 18 Your route has changed! Please use the MARTA Trip Planner to plan trips in the new network and view real time bus/rail information. Bus schedules can be found here. Information on MARTA Reach can be found here. Information about the NextGen Bus Network can be found here.
Customer Call Abandonment Rate
Definition: Customer Call Abandonment Rate measures the percentage of customers who terminate a call while waiting for a customer representative to answer.
Performance (February 2026):
The customer call abandonment rate was 6.92% in February 2026, which did not meet the target of 6.00% or less.