Sat 2/14 and Sun 2/15: Red/Gold lines operate on 20-minute single-tracking schedules;Blue/Green lines operate on normal weekend schedules. | Details
Customer Call Abandonment Rate
Definition: Customer Call Abandonment Rate measures the percentage of customers who terminate a call while waiting for a customer representative to answer.
Performance (November 2025):
The customer call abandonment rate was 4.04% in November 2025, which met the target of 6.00% or less.