East Lake Station Elevator #1 will be out of service on Wednesday, May 22nd from 6am to 6pm
For customers needing assistance, please contact MARTA Mobility at 404-848-4093
Customer Call Abandonment Rate
Definition: Customer Call Abandonment Rate measures the
percentage of customers who terminate a call while waiting for a
customer representative to answer.
Performance (February 2019):
In February, missed the Target by 1.17%; the actual being 7.17% - a decrease of 0.79% compared to that in the previous month and an
increase of 5.29% compared to that in February 2018.