About
MARTA

Key Performance Indicators

Mobility Reservation Call Abandonment Rate

Definition: Measures the percentage of customers who terminate a call while waiting in queue to make a MARTA Mobility reservation.

Performance (December 2022):

The Mobility Reservation Call Abandonment Rate in December was 6.10%, which did not meet the target of 5.50% or less. Note: A lower Mobility Reservation Call Abandonment Rate is better.