About
MARTA

Key Performance Indicators

Mobility Reservation Call Abandonment Rate

Definition: Measures the percentage of customers who terminate a call while waiting in queue to make a MARTA Mobility reservation.

Performance (December 2019): 

Mobility Reservation Call Abandonment Rate in December was 5.60%, which did not meet the target of 5.50%. Note: Lower Mobility Reservation Call Abandonment Rate is better.