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About
MARTA

Key Performance Indicators

Mobility Reservation Call Abandonment Rate

Definition: Measures the percentage of customers who terminate a call while waiting in queue to make a MARTA Mobility reservation.

Performance (May 2020):

Mobility Reservation Call Abandonment Rate in May was 0.06%, which met the target of 5.50%. Note: Lower Mobility Reservation Call Abandonment Rate is better.