About
MARTA

Key Performance Indicators

Mobility Complaints per 1K Boardings

Definition: Measures customer complaints about Mobility service (for example, on-time performance; operator courtesy; etc.) per 1,000 MARTA Mobility boardings.

Performance (December 2019): 

Mobility Complaints per 1K Boardings in December was 2.51, which met the target of 4. Note: Lower Mobility Complaints per 1K Boardings is better.