About
MARTA

Key Performance Indicators

Mobility Complaints per 1K Boardings

Definition: Measures customer complaints about Mobility service (for example, on-time performance; operator courtesy; etc.) per 1,000 MARTA Mobility boardings.

Performance (December 2022):

The rate of Mobility Complaints per 1k Boardings in December was 4.04, which did not meet the target of 4.00 or fewer. Note: A lower rate of Mobility Complaints per 1K Boardings is better.