Key Performance Indicators

Escalator Availability

Definition: Measures the percentage of service hours during which escalators are available for customer use.

Performance (April 2019):

In April, met the Target; the actual being 97.76%, planned downtime being 1,750 hours, unplanned downtime being 464 hours and the actual excluding planned downtime being 98.23%. 1 unit was down at Peachtree Center station.