Key Performance Indicators

Escalator Availability

Definition: Measures the percentage of service hours during which escalators are available for customer use.

Performance (May 2019):

In May, met the Target; the actual being 98.76%, planned downtime being 920 hours, unplanned downtime being 346 hours and the actual excluding planned downtime being 99.10%. 3 units were down at College Park, North Avenue and GA Dome stations.