Key Performance Indicators

Escalator Availability

Definition: Measures the percentage of service hours during which escalators are available for customer use.

Performance (December 2018):

In December, met the Target; the actual being 98.29%, planned downtime being 1,488 hours, unplanned downtime being 248 hours and the actual excluding planned downtime being 98.54%. 1 unit was down at Civic Center station.