Key Performance Indicators

Escalator Availability

Definition: Measures the percentage of service hours during which escalators are available for customer use.

Performance (October 2018):

In October, met the Target; the actual being 98.72%, planned downtime being 1,056 hours, unplanned downtime being 248 hours and the actual excluding planned downtime being 98.96%. 3 units were down at Civic Center, Georgia State and GA Dome stations.