Key Performance Indicators

Escalator Availability

Definition: Measures the percentage of service hours during which escalators are available for customer use.

Performance (February 2019):

In February, met the Target; the actual being 98.63%, planned downtime being 806 hours, unplanned downtime being 459 hours and the actual excluding planned downtime being 99.13%. 2 units were down at GA Dome and Peachtree Center stations.