Key Performance Indicators

Escalator Availability

Definition: Measures the percentage of service hours during which escalators are available for customer use.

Performance (April 2018):

In April, met the Target; the actual being 98.72%; planned downtime being 1,016 hours, unplanned downtime being 242 hours and the actual excluding planned downtime being 98.97%. 2 units were down at Peachtree Center and Vine City stations.