About
MARTA

Key Performance Indicators

Rail Complaints per 100K Boardings

Definition: Measures customer complaints about rail service per 100,000 rail passenger boardings.

Performance (April 2019):

In April, met the Target; the actual being 0.36 - a decrease of 0.17 compared to that in the previous month and a decrease of 0.19 compared to that in April 2018.