About
MARTA

Key Performance Indicators

Rail Complaints per 100K Boardings

Definition: Measures customer complaints about rail service per 100,000 rail passenger boardings.

Performance (February 2019):

In February, met the Target; the actual being 0.48 - a decrease of 0.30 compared to that in the previous month and a decrease of 0.24 compared to that in February 2018.