About
MARTA

Key Performance Indicators

Rail Complaints per 100K Boardings

Definition: Measures customer complaints about rail service per 100,000 rail passenger boardings.

Performance (April 2018):

In April, met the Target; the actual being 0.55 - a decrease of 0.24 compared to that in the previous month and an increase of 0.28 compared to that in April 2017.