Key Performance Indicators

Rail On-Time Performance

Definition: Measures how closely service runs to schedule. Departures from origin and arrivals to destination are considered on time if made no longer than 5 minutes after the scheduled times.

Performance (August 2018):

In August, met the Target; the actual being 96.41%. 208 delays were passenger related (medical emergencies/door obstructions/police interventions), 52 delays were caused by Automated Train Control (ATC) issues and 42 delays were weather related.