Key Performance Indicators

Rail On-Time Performance

Definition: Measures how closely service runs to schedule. Departures from origin and arrivals to destination are considered on time if made no longer than 5 minutes after the scheduled times.

Performance (February 2019):

In February, met the Target; the actual being 96.97%. 329 delays were due to malfunctioning rail cars, 119 delays were passenger related (medical emergencies/door obstructions/police interventions) and 43 delays were related to Automated Train Control (ATC) issues.