Key Performance Indicators

Rail On-Time Performance

Definition: Measures how closely service runs to schedule. Departures from origin and arrivals to destination are considered on time if made no longer than 5 minutes after the scheduled times.

Performance (April 2019):

In April, met the Target; the actual being 97.65%. 162 delays were related to malfunctioning rail cars, 79 delays were passenger related (medical emergencies/door obstructions/police interventions), 57 delays were related to Automated Train Control (ATC) issues and 26 delays were wayside related.