Key Performance Indicators

Rail On-Time Performance

Definition: Measures how closely service runs to schedule. Departures from origin and arrivals to destination are considered on time if made no longer than 5 minutes after the scheduled times.

Performance (May 2019):

In May, met the Target; the actual being 96.90%. Of all 647 service interruptions, 343 were related to malfunctioning rail cars, 141 were passenger related (medical emergencies/door obstructions/police interventions) and 40 were related to Automated Train Control (ATC) issues.