About
MARTA

Key Performance Indicators

Bus Complaints per 100K Boardings

Definition: Measures customer complaints about bus service (for example, related to on-time performance; operator courtesy, etc.) per 100,000 bus passenger boardings.

Performance (December 2019):

Bus Complaints per 100K boardings in December was 12.31, which did not meet the target of 8. Note: Lower Bus Complaints per 100K boardings is better.