Key Performance Indicators

Bus Complaints per 100K Boardings

Definition: Measures customer complaints about bus service (for example, related to on-time performance; operator courtesy, etc.) per 100,000 bus passenger boardings.

Performance (May 2019):

In May, did not meet the Target; the actual being 11.25 - a decrease of 5.99 compared to that in the previous month.

Corrective Action:

Improve operator availability.