Key Performance Indicators

Bus Complaints per 100K Boardings

Definition: Measures customer complaints about bus service (for example, related to on-time performance; operator courtesy, etc.) per 100,000 bus passenger boardings.

Performance (April 2019):

In April, did not meet the Target; the actual being 17.17.

Corrective Actions:

  1. Improve operator training
  2. Improve operator availability