To complete the vendor registration process, users can only
use Internet Explorer.
If you're new to MARTA (meaning you've never done business with us), you'll have to
register an account. Once your account is approved, you'll receive access to MARTA’s iSupplier Portal. This portal allows registered suppliers (including contractors, vendors and service providers) to conduct online transactions with MARTA.
Registering with MARTA is a two-part process.
- First, you'll apply for registration and upload tax documentation.
- Second, after receiving approval, you'll login to the iSupplier Portal and enter all of your vendor information.
After filling out your vendor information, you'll have full access to the iSupplier Portal and its admin features. Check out our
iSupplier training video and our
iSupplier FAQs (see below) to learn what all the platform offers.
Oracle iSupplier Portal FAQs
This document is intended to provide answers to most questions that suppliers may ask when using the iSupplier portal. If you need additional information that is not covered in this document, please contact the MARTA Technology Service Desk at 404-848-5888.
What is the MARTA iSupplier Portal?
The MARTA Supplier Portal is an internet self-service application by which suppliers can perform
a variety of activities:
- View their purchase orders, invoices and payment status.
- Maintain their account information, i.e. address changes and contact information
Access & Password Questions
What is my username?
Your username and temporary password were (or will be) identified in the confirmation email sent from the portal. Your username should be the email address you used to create an account. The temporary password will need to be changed after first login.
What if my email address changes?
Access and login to the iSupplier portal and navigate to the Contact page to change your email address or you can continue using your current user name (old email address).
I forgot my password (or User Name). Who should I contact?
If you have already exceeded 3 attempts to login, your account is locked and you will need to contact the Technology Service Desk at 404-848-5888. If you have NOT exceeded 3 attempts to login, you can change your password using the steps below.
- At the Login window, click on the Login Assistance link.
- Complete the User Name field and click on the Forgot Password button. Reset password instructions will be emailed to you.
Note: Your User Name is the email address you used when you registered with iSupplier. If you have forgotten this information, please contact the MARTA Technology Service Desk at 404-848-5888.
If you are still unable to login, call the MARTA Technology Service Desk at 404-848-5888 to request a password reset. A new password will be generated by the portal system and a confirmation email will be sent to your account.
How do I request access for another person in my organization?
Access and login to the iSupplier portal and add the person’s name as a contact. The MARTA iSupplier Administrator will review the contact and approve or reject. Once the new contact is approved, that person will receive login information via email.
When I login to the portal I get an error. Why?
Please contact the MARTA Technology Service Desk at 404-848-5888. Please note that concurrent logins to the iSupplier portal are limited. Consider waiting for a few minutes and trying your login again. If the problem persists, contact the Technology Service Desk.
Using the Supplier Portal
Listed below are questions related specifically to using the iSupplier portal.
Automatic Bid Notification Questions
Where can I find a definition of products and services codes?
The NIGP codes can be located by clicking the menu item Product & Services which is located under the Admin tab.
You can click Search for Specific Product & Service and search by code or description. The percent sign (%) can be used as a wild card.
Invoice and Payment Questions
What happens if I can’t see the invoice the next day?
If an invoice fails validation or is rejected, it will not be visible in the portal. You can do one of the following for assistance.
- Contact the MARTA Technology Service Desk at 404-848-5888
- Email or call the buyer
User Notification Questions
How do I change email preference?
Go to the Home page and click on the Admin tab of the iSupplier Portal.
- Scroll to the bottom of the page and locate Notifications and the Email Style.
- Click on the drop-down menu to select the appropriate option.
- Click on the Apply button to apply and save your change.