About
MARTA

Key Performance Indicators

Customer Call Abandonment Rate

Definition: Customer Call Abandonment Rate measures the percentage of customers who terminate a call while waiting for a customer representative to answer.

Performance (April 2017):

In April, did not meet the Target; the actual being 7.45% - an increase of 4.15% compared to that in the previous month and an increase of 3.65% compared to that in April 2016.