About
MARTA

Key Performance Indicators

Customer Call Abandonment Rate

Definition: Customer Call Abandonment Rate measures the percentage of customers who terminate a call while waiting for a customer representative to answer.

Performance (August 2017):

In August, did not meet the Target; the actual being 8.35% - an increase of 0.61% compared to that in the previous month and an increase of 2.56% compared to that in August 2016.