About
MARTA

Key Performance Indicators

Customer Call Abandonment Rate

Definition: Customer Call Abandonment Rate measures the percentage of customers who terminate a call while waiting for a customer representative to answer.

Performance (January 2017):

In January, met the Target with a 3.53% cushion - a decrease of 0.28% compared to the actual in the previous month and a decrease of 3.33% compared to that in January 2016.