Key Performance Indicators

Mobility Collision Rate per 100K Miles

Definition: Measures the number of accidents involving Mobility service per 100,000 miles (e.g., fender-benders, traffic accidents, operator errors) that cause a Mobility vehicle to go out of service.

Performance (August 2017):

In August, did not meet the Target; the actual being 3.91 - a 2.46 decrease compared to that in the previous month.

Corrective Actions:

  1. Conduct bi-weekly safety blitzes focusing on safety issues
  2. Utilize DriveCams to capture near misses
  3. Conduct operator coaching based on accelerometer readings
  4. Evaluate operators based on safety criteria