Key Performance Indicators

Mobility Complaints per 1K Boardings

Definition: Measures customer complaints about Mobility service (for example, on-time performance; operator courtesy; etc.) per 1,000 MARTA Mobility boardings.

Performance (February 2018):

In February, did not meet the Target; the actual being 4.65. The majority of customer complaints were related to service disruptions caused by the walkout (union action) on February 14.