Key Performance Indicators

Escalator Availability

Definition: Measures the percentage of service hours during which escalators are available for customer use.

Performance (October 2017):

In October, met the Target; the acual being 98.61%, planned downtime being 1,296 hours, unplanned downtime being 248 hours and the actual excluding planned downtime being 99.76%. 6 units were down at Civic Center, Doraville, Georgia State, North Avenue, Omni and Peachtree Center stations.