Key Performance Indicators

Escalator Availability

Definition: Measures the percentage of service hours during which escalators are available for customer use.

Performance (March 2017):

In March, met the Target; the actual being 98.99%, planned downtime being 1,030 hours, unplanned downtime being 320 hours and the actual excluding planned downtime being 99.69%.  1 unit was down at Five Points station.