Key Performance Indicators

Escalator Availability

Definition: Measures the percentage of service hours during which escalators are available for customer use.

Performance (January 2017):

In January, met the target; the actual being 98.50%, planned downtime being 1,525 hours, unplanned downtime being 180 hours and the actual excluding planned downtime being 99.82%. 6 units were down at Lenox, Brookhaven, Omni and Five Points stations.