Key Performance Indicators

Escalator Availability

Definition: Measures the percentage of service hours during which escalators are available for customer use.

Performance (February 2018):

In February, met the Target; the actual being 98.95%, planned downtime being 998 hours, unplanned downtime being 276 hours and the actual excluding planned downtime being 99.24%. 5 units were down at Arts Center, King Memorial, Oakland City, GA Dome and Peachtree Center stations.