Key Performance Indicators

Elevator Availability

Definition: Measures the percentage of service hours during which elevators are available for customer use.

Performance (October 2017):

In October, met the Target; the actual being 99.30%, planned downtime being 549 hours, unplanned downtime being 160 hours and the actual excluding planned downtime being 99.79%. 2 units were down at Five Points and North Avenue stations.