Key Performance Indicators

Elevator Availability

Definition: Measures the percentage of service hours during which elevators are available for customer use.

Performance (August 2017):

In August, met the Target; the actual being 99.34%, planned downtime being 451 hours, unplanned downtime being 148 hours and the actual excluding planned downtime being 99.80%. 3 units were down at Peachtree Center, Civic Center and Dunwoody stations.