Key Performance Indicators

Bus Collision Rate per 100K Miles

Definition: Measures the number of collisions involving bus service per 100,000 miles (e.g., fender-benders, traffic accidents, operator errors) that cause a bus to go out of service.

Performance (December 2017):

In December, met the Target; the actual being 3.47 – a decrease of 0.85 from that in the previous month.


  1. Identify specific routes for hazard/safety analysis
  2. Enforce speed limits
  3. Improve operator safety training