About
MARTA

Key Performance Indicators

Rail Complaints per 100K Boardings

Definition: Measures customer concerns about rail service per 100,000 rail passenger boardings.

Performance (January 2017):

In January, met the Target; the actual being 0.48 - a decrease of 0.01 compared to that in the previous month and an increase of 0.06 compared to that in January 2016.