About
MARTA

Key Performance Indicators

Rail Complaints per 100K Boardings

Definition: Measures the number of customer complaints about rail service per 100,000 rail passenger boardings.

Performance (August 2017):

In August, met the Target; the actual being 0.55 - an increase of 0.14 compared to that in the previous month and a decrease of 0.05 compared to that in August 2016.