About
MARTA

Key Performance Indicators

Rail Complaints per 100K Boardings

Definition: Measures customer complaints about rail service per 100,000 rail passenger boardings.

Performance (February 2018):

In February, met the Target; the actual being 0.72 - a decrease of 0.13 compared to that in the previous month and an increase of 0.39 compared to that in February 2017.