Definition: Measures how closely the service ran
to the schedule, as experienced by the customer. Departure is considered
on-time, if made between 0 and 5 minutes after scheduled departure
time. 30 seconds are added to both ends of the 0 to 5 minute interval to
capture deviations between the various time-tracking devices. Many
factors affect bus on-time performance. Some are within MARTA’s control
(e.g., mechanical or driver problems). Others, such as traffic or
unplanned detours, are not. Regardless of cause, MARTA strives to work
Performance (May 2017):
In May, did not meet the Target; the system-wide actual being 77.71%.
Identify, analyze and improve under performing routes.