This course is intended for all audiences
Course Title	Customer Service Basics
Course Goal	Provide participants with a foundation for excellence in customer service by understanding basic best practice customer service fundamentals
Course Description	At the completion of this program, participants will be able to: Define Customer Service, verbalize understanding of the importance of listening to the customer. Understand the process of servicing a difficult customer.
Course Prerequisites	Open to all employees
Register for This Class	To register for a class please use iLearning Learning Management System located in Employee Self-Service. For step-by-step instructions go to http://martanet/data/JA_LEARNER.pdf or contact LMS Administrator, Shaundra Boyd at sboyd1@itsmarta.com.