 |
This course is intended for all audiences |
| Course Title |
Customer Service Impact (CSI) |
| Course Goal |
The
purpose of this workshop is to assist MARTA employees in managing the
customer
experience. |
| Course
Description |
The
program will explore the personal responsibility of each
employee and the actions we should take each time we interact with an
internal or external customer. At
the completion of this program, participants will be able to:
- Redefine
Customer Service
- Learn what
“Striving for Routine Excellence” looks like
- Develop a
toolkit for addressing Difficult Customer Encounters
- Perform as
CSI Specialist
- Build your
own Action Plan
|
| Course
Prerequisites |
none |
Register for
This Class
|
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