About
MARTA

Key Performance Indicators

Average Customer Call Wait Time (in seconds)

Definition: Average Customer Call Wait Time measures the average time a customer must wait before speaking to a customer service representative.

Performance (April 2017):

In April, did not meet the Target; the actual being 41 seconds - an increase of 17 seconds compared to that in the previous month and an increase of 9 seconds compared to that in April 2016.