About
MARTA

Key Performance Indicators

Average Customer Call Wait Time (in seconds)

Definition: Average Customer Call Wait Time measures the average time a customer must wait before speaking to a customer service representative.

Performance (May 2017):

In May, the actual performance missed the Target by 11 seconds. This was an increase of 5 seconds compared to that in the previous month and an increase of 12 seconds compared to that in May 2016 - mostly due to the increased call volume related to the transition of the system's fare medium from the old blue to the new silver Breeze card.