About
MARTA

Key Performance Indicators

Average Customer Call Wait Time (in seconds)

Definition: Average Customer Call Wait Time measures the average time a customer must wait before speaking to a customer service representative.

Performance (October 2017):

In October, did not meet the Target; the actual being 41 seconds - a decrease of 17 seconds compared to that in the previous month and an increase of 13 seconds compared to that in October 2016.