About
MARTA

Key Performance Indicators

Average Customer Call Wait Time (in seconds)

Definition: Average Customer Call Wait Time measures the average time a customer must wait before speaking to a customer service representative.

Performance (January 2017):

In January, met the Target with a 10 second cushion. This is an increase of 5 seconds compared to the actual in the previous month and a decrease of 27 seconds compared to that in January 2016.